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"Car Parking Extortion is not caring."

About: Dorothy Pattison Hospital

I hav been visiting an in law who is receiving tratement for depressionand stress. This in itself is stressful but my own mental health has been impacted by the parking extortion that is orchestrated by NCP. There are signs all over the car parking about signing in within 30 minutes of arriving. Conscious of the awful reputation NCP have I have been very conciencous in ensuring that i always sign in. Despite this I have now received what purports to be a fine but is really an invoice for £100 or £60 if paid quickly. When I visited yesterday (14 May ) the signing in machine was completley broken and a member of staff told me that people have taken to photographing their confirmation of signing in as the equipment is unreliable. Insread of supporting an ill person I now dread the post in case arriving in case I receive another 'fine'

I must now decide whether to visit gain and dread the possible consequences or not visit with the potential effect this may bhave on their anxiety.

What a decision.This is not what the NHS should be about.

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Responses

Response from James Lowe, Patient Experience Facilitator, Patient Experience Team, Black Country Healthcare 3 days ago
James Lowe
Patient Experience Facilitator, Patient Experience Team,
Black Country Healthcare
Submitted on 19/05/2025 at 14:47
Published on Care Opinion at 14:47


Hello,

Apologies you have had this experience.

If the kiosk to register your car registration is not working we will automatically ask the NCP to not issue fines during the time the kiosk is out of operation.

If a fine is received, and you believe you entered your registration please get in touch with us and we can look in this for you. I believe you have already done this and we have requested the NCP cancel the fine.

Kind regards,

James

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