"Shocking"

Mum has been a patient there for years. Receptionists you can't fault at all but a certain GPs attitude is appalling. Mum has dementia so I speak on her behalf. Needed to speak to them and I got asked what do you want. When I explained what was happening with mum and requesting a home visit (she's housebound) i was rudely told I'm the doctor I'll decide if she needs a visit or not. She really did need a visit otherwise I wouldn't have called. They had already missed a heart problem and failed to refer to cardiology. I've since changed her GP and she has heart failure, AF, had a previous heart attack, branch block bundle and needs an EKG and put on medications. All in a week of registering her elsewhere. Well missed all saints. You did nothing for her just kept dismissing her with water tablets and antibiotics (swollen legs with redness tracking further up her leg) at least now she is getting the right treatment she should have had from yourselves. Absolutely disgusting service