Text size

Theme

Language

"Made me feel so comfortable"

About: County Community Hospital / Sexual and Reproductive Health service

(as the patient),

I called the team recently to discuss having a coil fitted where I was given a telephone consultation appointment. During the subsequent consultation I had a great discussion with the doctor about what coil would suit me and my needs. So much information was shared but in a really informative way so that I could decide what option was best for me.

I attended the clinic to have the coil fitted with Dr Lawson. She put me at ease straight away and explained everything that was going to happen. The most important thing was that I knew how the procedure would work but also that she would take it at my pace and ensure I was as comfortable as possible throughout. Her colleague Amy was attentive and so lovely to talk to and was a welcome distraction whilst the coil was fitted. Dr Lawson was incredible, it was seamless and over so quickly.

We had a lovely wee chat afterwards, I wasn't rushed out the door and was encouraged to stay until I felt happy to leave. I can't thank them enough for making me feel so comfortable. Dream team, thank you! 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kimberley MacInnes, Lead Nurse/Service Manager, Highland Sexual Health, NHS Highland 2 days ago
Kimberley MacInnes
Lead Nurse/Service Manager, Highland Sexual Health,
NHS Highland

I manage the sexual health service in North Highland, I am also the Lead Nurse for the service.

Submitted on 16/05/2025 at 16:39
Published on Care Opinion at 16:39


picture of Kimberley MacInnes

Dear composerfh45,

Thank you for taking the time to post your story on Care Opinion. I will be sure to share your story with Dr Lawson, Amy and the rest of the team.

It is always good to hear feedback from those who attend the service and good to hear that your experience was a positive one.

Yours sincerely

Kimberley MacInnes

Service Manager/Lead Nurse

Highland Sexual Health

NHS Highland.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k