Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Great service - Hedge End Medical Centre

Story from nhs.uk

"Great service - Hedge End Medical Centre "

About: Blackthorn Health Centre

After requesting a prescription by e-consult I was advised a routine GP appointment was required. Using a link supplied by the practice's text-message reply, I booked an appointment at the second attempt and was given a choice of 3 slots for a face-to-face GP appointment at my local Hamble Valley Health surgery.

My appointment was on time, the GP I saw was understanding, empathetic and unrushed, taking time to question and listen. I walked away from my appointment feeling the care I received was as we should all expect and receive - excellent.

Post appointment additional information resources we discussed were shared via practice text-message giving relevant links. This was unexpected but extremally helpful.

A huge thank you for a professional, compassionate service.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Blackthorn Health Centre last week
Blackthorn Health Centre

Submitted on 24/06/2025 at 12:45
Published on nhs.uk at 12:45

Dear Patient

Thank you so much for taking the time to share your experience. We're really pleased to hear that the process of booking your appointment was smooth and that you were able to see a GP at your local Hamble Valley Health surgery without delay.

It’s wonderful to know that you felt listened to and well cared for during your appointment, and that the follow-up information shared was helpful. Feedback like this means a lot to our team and reassures us that the work we’re doing is making a positive difference.

Thank you again!

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k