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Visit to Urodynamics

Posted By papaqs74

"Visit to Urodynamics"

About: Glasgow Royal Infirmary / Urology( Ward 70) Scottish Ambulance Service

(as a service user),

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Treated by superb staff, lead by Mr Morton. The ambulance staff were great, put me at ease. Duncan coordinated my test. He was patient and so accommodating of my mobility issues and explained everything. He made me feel safe. The nursing team were incredibly kind. I can’t praise them all enough, thank you.

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Responses

Response from Mark Hannan, Head of Corporate Affairs and Engagement, Scottish Ambulance Service 4 weeks ago
Mark Hannan
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 19/05/2025 at 17:30
Published on Care Opinion at 17:30

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Hi papaqs74,

I just wanted to thank you for taking the time to share your experience and for the excellent feedback about all of the NHS staff who cared for you. It means a lot to our staff when patients reach out to send in positive feedback and to say thanks.

It's great to hear that you were so well looked after.

Best wishes and thanks again,

Mark

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Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 3 weeks ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 23/05/2025 at 12:22
Published on Care Opinion at 12:22

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picture of Kevin Torbet

Dear papaqs74

Thank you so much for your thoughtful message and for taking the time to share your recent experience with us.

We are truly heartened to hear that you received such excellent care from Mr Morton and his team. It’s wonderful to know that the ambulance staff helped you feel at ease from the outset, and that Duncan provided such patient, accommodating, and reassuring support during your tests. Your kind words about the nursing team’s compassion and kindness are greatly appreciated.

We will ensure your thanks and praise are shared with all those involved in your care. Feedback like yours is incredibly encouraging for our staff and a reminder of the positive impact their dedication has on patients every day.

Kind regards

Kevin

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