"The feedback for the Care home and the care home liaison team"

I called and spoke with the son of a woman who is currently living at a care home in Scunthorpe. 

I asked him if it was alright to ask him if he would complete a Care Opinion form with me he was happy to oblige.

When asked if he had any concerns about the service he stated that he had none and he and his brother were very happy with the way that the Care home and the Care liaison team have been with them.

When asked if the family had any involvement in there mums care he stated that both the home and the service keeps the family involved, he went onto say that he and his brother were kept up to date with her care when I asked him.

I went onto ask him did he have any concerns no matter how small did he have with the service and was there any feedback good or bad that he would like to add, he replied that the care home had an open door policy and he could visit his mum at any time and the Care liaison team were very open and they all felt very supported but them. In fact he went onto say that they 100% content with everything. And that his mums needs and care was completely met.