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Felt like an assembly line

Posted By polaristd48

"Felt like an assembly line"

About: West Scotland Breast Screening Centre / Diagnostics

(as a service user),

Walking past the group of workmen arranged in a row outside the breast screening clinic. Rudely staring…For the first time since my breast cancer diagnosis, being treated like a piece of meat. So inappropriate…and embarrassing.

For the first time in 13 years since my cancer diagnosis, I felt the radiographer couldn’t go fast enough, had zero empathic manner.

When I stated that I had a lumpectomy, they very brusquely asked if it was cancer, like I had just had a tooth removed…

First time I haven’t walked away feeling cared for, and respected as a human being from that service.

Actually felt sick with disgust.

I could also hear the personal details of the lady who went in behind me, while I was getting dressed.

Felt like an assembly line.

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Responses

Response from Cat Graham, Operational Superintendent, West of Scotland Breast Screening, NHS Greater Glasgow and Clyde last month
Cat Graham
Operational Superintendent, West of Scotland Breast Screening,
NHS Greater Glasgow and Clyde

Submitted on 20/05/2025 at 10:30
Published on Care Opinion at 10:30

Dear polaristd48

Many thanks for taking the time to get in touch and feedback about your recent visit to our service.

I was so sorry to hear about how you felt following your appointment. I completely appreciate that coming to routine breast screening following your cancer diagnosis, must have been a difficult and emotional experience. I was so disappointed to hear that you felt like you didn't experience empathy or care from our staff.

I would very much like to look further into what happened during your appointment. In order to do this, I wondered if you would kindly contact me to provide me with your details? If you are happy to do this, please see my contact details below. Additionally, this information would be helpful for me to be able to contact the company whose workmen who were lined up outside our facility, to ask that they respect the boundary of our unit for the sake of our patients and service.

Again, I am really sorry to hear of your experience and I look forward to hearing from you soon.

cat.graham@nhs.scot

Kindest Regards

Cat Graham

Operational Superintendent

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