Reception staff need refresher training on customer service.
Absolutely shocking response by a young lad on the reception when I enquired about prescription ordered 2 days earlier. I said patient will be without meds after today and he claimed the request only came yesterday. That is not true as I was the one who ordered meds on Tuesday morning.
He replied he is not there to argue but he sounded like he is.
Refresher training due in customer service.
"Poor customer service"
About: Braithwaite Rd Surgery Braithwaite Rd Surgery Nr. Warrington WA3 2HY
Posted via nhs.uk
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