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"I feel as if I have been forgotten about"

About: Royal Alexandra Hospital / Endocrinology (including Diabetes)

(as the patient),

I saw an Endocrinologist in June 2024 and was referred for a test. After about four months I enquired about waiting time and was told it was non urgent and would need to wait.

I contacted the relevant department and was told on several occasions the referral had not been made. It eventually took me ten months to get a test that could have been done in a month due to the consultant's error.

In January I was supposed to have the test, but due to the winter crisis the test could not be performed so I just had a fasting one done. This test showed I had a fasting glucose level above seven so the nurse brought me back the next day to repeat and again this one was above seven. Any fasting glucose tests above seven indicate diabetes, but I have not heard from the consultant.

I feel as if I have been forgotten about. I wanted the problem sorted before I went on holiday to get rid of my symptoms but this is not going to happen now. I would like the communication from the department to be better and for them not to forget they have patients with problems.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde last month
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 27/05/2025 at 12:25
Published on Care Opinion at 12:25


picture of Nicole McInally

Dear S69

Thank you for taking the time to share your experience. We sincerely regret the delays and miscommunication you have faced regarding your referral and test. We appreciate how frustrating this situation has been for you, especially given its impact on your health and well-being. Please accept our sincere apologies.

If you would like to discuss this further, can you please contact my colleague, Fiona Barrie, (Clinical Service Manager, Emergency Care and Medical Specialties). You can contact Fiona on 07816531052 or via email @ fiona.barrie@nhs.scot

Kind Regards

Nicole

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by S69 (the patient)

I wanted to post an update to what was happening. I contacted your colleague and the Consultant was supposed to send me a letter out explaining why I dont have Diabetes even though NHSGGC have printed guidelines which state any fasting glucose test over 7 is a diagnosis of diabetes along with Diabetes uk and the WHO. This was over three weeks ago and no letter and if im honest I dont think there will be a letter. I have contacted a private Endocrinologist who has told me that he will repeat the fasting blood test and if the results are over 7 like the previous three then I have Diabetes.

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