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"I was treated with compassion, dignity and efficiency"

About: Pontefract General Infirmary / Trauma and orthopaedics

(as a service user),

I have recently undergone elective surgery, total right hip replacement at Pontefract hospital.

I will at this point state I wasn't expecting my short stay to be anything better than a nightmare, we've all heard how the NHS is on its knees. However, how wrong could my perception gave been. From pre operation to discharge I was treated with compassion, dignity and efficiency second to none.

Non medical porters, reception, tea lady al without exception went above and beyond what is expected of them. They were polite, helpful and cheerful, and undertook there role with great style. Medical and care staff, we're so busy, but each had time to attend my care in an unwavering and stoic and caring way.

On one occasion, whilst being trollied to xray, the Porter entered discussion with me, he could see I was in pain and struggling. The guy spoke calmly, encouragingly, and related his experiences to me on such a personal and supportive way. He relayed that it won't be like this for long and will get better as time passes, he gave me a pep talk that gave me hope and support, in such a casual, yet caring way. Caught in a moment ill not forget.

So in short, Ponte hospital, is a little gem, a beacon of light in what sometimes feels like a dense fog. Thank you to the people who make it happen, you doi g a great job long may it continue.

With heartfelt gratitude, thank-you one and all.

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Responses

Response from Clare Blackburn, Head of patient Experience, Mid Yorkshire Hospitals NHS Trust 2 weeks ago
Clare Blackburn
Head of patient Experience,
Mid Yorkshire Hospitals NHS Trust
Submitted on 12/06/2025 at 12:29
Published on Care Opinion at 12:29


Dear Ponte Dave

Thank you for taking the time to post your feedback regarding your recent experience of using our services at Pontefract Hospital.

I am absolutely delighted to read that your experience was so positive as this is something that everyone of our staff aims to achieve for our patients, relatives and carers.

Your kind words will have such a positive impact on our staff and it is lovely to read how each member of staff you interacted with gave you that much needed reassurance.

I will pass on your thanks and kind words to all of the team.

Thank you again and I hope you are recovering well.

Kind regards

Clare Blackburn

(Head of Patient Experience)

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