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Staff not listening to carers

Posted By Host19

"Staff not listening to carers"

About: Sunderland Royal Hospital / Accident and emergency

(as a carer),

My husband had chest pains in his left side took him to casualty went into room to get bloods and ecg

My husband has had two strokes one when he was 32 one last year he can’t describe what’s happening because of the stroke but just says he’s ok cause he can’t word find

I felt the auxiliary was very abrupt to me didn’t listen to me and said needed to hear from him I felt humiliated and disgusted by the way his heart rate was high and he had pneumonia 

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Responses

Response from Vicky Wilson, Communications & Engagement Co-ordinator, South Tyneside and Sunderland NHS Foundation Trust last month
Vicky Wilson
Communications & Engagement Co-ordinator,
South Tyneside and Sunderland NHS Foundation Trust

Submitted on 21/05/2025 at 15:58
Published on Care Opinion at 15:58

Hello

Thank you for taking the time to leave your feedback for the Adult Emergency Department at Sunderland Royal Hospital.

We are sorry to hear you felt our staff were abrupt and didn't listen to you.

We are committed to understanding and enhancing the experience of our patients, service users, carers and family members whilst accessing services within our Trust.

Please contact our Patient Experience team as they will be able to provide advice and support: stsft.patientexperienceteam@nhs.net

There is also some further information on our website: Patient Experience:: South Tyneside and Sunderland NHS Foundation Trust

Kind Regards

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