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"These nurses went the extra mile for me"

About: Forth Valley Community Services / Immunisation Team

(as a service user),

These nurses from Immunisation team go the extra mile to help you, my wife and myself went for our covid booster jabs today at Sauchie medical centre, we arrived early and was seen to right away.

I d had an appointment for a pneumococcal jab for the end of May, my wife asked the nurse if she could do this jab on me today as we had a busy month. The nurse asked her supervisor who questioned me on my health condition and immediately consulted my records and had to get clearance from higher up.

They asked us to wait while she awaited a reply on the subject, the answer was a yes and I got the vaccination, these nurses went the extra mile for me as I was on the at risk register.

I cannot thank these ladies enough nothing seems to phase them they go through there day with a smile on there faces and a willingness to ensure you get the best possible treatment.

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Responses

Response from Angela Collins, Team Lead, Women, Children & Sexual Health, NHS Forth Valley last week
Angela Collins
Team Lead, Women, Children & Sexual Health,
NHS Forth Valley
Submitted on 16/05/2025 at 16:09
Published on Care Opinion at 16:10


Hello DB34,

Thank you so much for taking the time today to feedback about your experience at our CCHC vaccination hub, it is always great to receive feedback it helps us to improve our service.

Its lovely to hear that the nursing staff responded to your request positively treated you in a positive patient centred way and 'went the extra mile for you'.

I will pass on this feedback to all our staff.

If you have any other vaccine related issues /enquiries please do not hesitate to get in touch with us.

Angela Collins

Team Lead

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