"My mother and poor care from nurses"

My was admitted to ARI early hours of Monday morning and I had driven her in. She was in ward 101 and the staff were lovely. 

She was then moved through the night to ward 111. Stuck in the middle of the floor with no way to raise a nurse for assistance. When I went in with my brother she was needing the toilet and had already made staff aware. Over a 40 minute period my brother and I asked 3 times for help. When it came, she had soiled herself. The nurse left my mum in the toilet alone, was gone almost 20 minutes, then came back and said my mum had soiled herself and would have to be cleaned. Now there was a shower right next to the toilet where they could have taken my mum and showered her. But no, they took a towel and a bag into the toilet, which was far too small, and wiped her down there. They then left all the soiled items in that bathroom for more than 2 hours until someone else realised and moved it.

The same nurse was on another occasion very curt with my mum. Went to flush her cannula, hurt my mum and did not even apologise. I'm writing this, but my brother and sister in law witnessed the same sharp, rude and no compassion towards my mum, by 2 nurses.

Nurses are the point of contact where compassion and a smile go far. Not all of them, in our experience of ward 111.