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In hospital unexpectedly while away from home

Posted By Jeannie374

"In hospital unexpectedly while away from home"

About: Royal Alexandra Hospital / Accident & Emergency Royal Alexandra Hospital / Acute Medical Unit (Ward 2)

(as the patient),

I recently went to Paisley Royal Alexandra Hospital A&E for advice about cough and breathlessness.

I was seen and checked out very quickly and the doctor wanted to admit me because of low oxygen level.

Just 4 hours later, I had been x-rayed and was in a ward, (Acute Medical Unit ward 2) with a bit of extra oxygen. 

Over the next 2 days I was carefully monitored and treated. I always felt happy that I was being kept informed.

All the staff (doctors, nurses and others) were very professional but still friendly and caring.

It is 40 years since I was last in hospital. I was very impressed with the speed, effectiveness and care given.

Thanks to all the staff who treated and helped me.

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Responses

Response from Gerry McLaughlin, Lead Nurse, Emergency Care and Medical Services, NHSGGC 3 weeks ago
Gerry McLaughlin
Lead Nurse, Emergency Care and Medical Services,
NHSGGC

Submitted on 16/05/2025 at 14:35
Published on Care Opinion at 14:35

Dear Jeannie374

Thanks for recognising your experience of our A&E and onward care in our Acute Medical Unit. Your kind words are appreciated.

Thank you on behalf of both units.

I'll be sure to share with both teams who will be proud to display in their respective areas.

Best wishes

Gerry

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Jeannie374 (the patient)

I forgot to mention how much I appreciated the lady with the soup and sandwich trolley while I was waiting in a cubicle in A&E about 5 pm. She was very pleasant and that little bit of food kept me going.

Response from Gerry McLaughlin, Lead Nurse, Emergency Care and Medical Services, NHSGGC last week
Gerry McLaughlin
Lead Nurse, Emergency Care and Medical Services,
NHSGGC

Submitted on 27/05/2025 at 14:22
Published on Care Opinion at 14:22

Thank you again Jeannie374

I'll be sure to share your added kind words with the team. It will make their day.

Gerry

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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