"Everything here works like clockwork"

This is my second time attending Radiotherapy - I was here four years ago.

Everything here works like clockwork. Staff are all very helpful and friendly.

Car parking is my main issue. I was an hour late recently for my appointment as I just couldn’t get a parking space. I have seen people parking in blue badge spaces without a blue badge, but giving folk the benefit of the doubt, this could be because the markings in the car park need to be re-done, especially the disabled ones, and people maybe can’t see the yellow lines. 

I can’t think of any improvements that can be made. Staff are all marvellous. Last time I was here - during Covid - Bob and one other member of staff stayed on every night after 5.30 to let me in (through the back door!) for my treatment. I thought that was really going the extra mile.

Four years ago when I was here the machine kept breaking down because of its age, but I have had no problems in that direction this time with the new machine.

Another thing to mention is that the staff recognise you by your name. I don’t know how they do it but they remember everybody’s name.