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Rude manner

Posted By tucanaxc64

"Rude manner"

About: New Victoria Hospital / Cardiology (Heart Conditions)

(as the patient),

I recently went for a heart scan at New Victoria Hospital, Grange Road, Glasgow. While there I was asked to sit on the bed and the staff member was extremely rude.

While attaching the pads/wires, my arm hit against one. They said -  I am not here for fun! I found this quite upsetting. I had been up the whole night worrying about going to the appointment for my heart! I certainly wasn’t there for fun!

I found this beside manner ridiculous! I am in my 70s. I was worried sick and certainly did not expect to be told I was there for fun! 

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde last month
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 19/05/2025 at 11:35
Published on Care Opinion at 11:35

picture of Nicole McInally

Dear tucanaxc64

Thank you for sharing your experience regarding your recent heart scan at New Victoria Hospital. I am very sorry to hear that your interaction with the cardiologist upsetting, especially at a time when you were anxious about your appointment.

I understand that you have raised this as a formal complaint via our Complaints Team. A member of staff will contact you directly to discuss this.

Kind Regards

Nicole

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Response from Annette Hall, Cardiac Physiology Team Lead, Cardiology - New Victoria Hospital, NHS Greater Glasgow and Clyde last month
Annette Hall
Cardiac Physiology Team Lead, Cardiology - New Victoria Hospital,
NHS Greater Glasgow and Clyde

Cardiac Physiology Team Lead

Submitted on 19/05/2025 at 17:35
Published on Care Opinion on 02/06/2025 at 11:54

picture of Annette Hall

Dear tucanaxc64

Many thanks for taking the time to speak with me on the telephone via the formal complaints process. I am pleased that we were able to address the issues raised.

As agreed, I have again spoken with the staff member involved. They were dismayed that you were anxious and upset after your appointment.

I appreciate your kind words regarding other members of the team, which I have passed on to them.

Kind regards

Annette

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