Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Medical records customer service staff

Posted By aprilpb57

"Medical records customer service staff"

About: New Victoria Hospital / Health Records

(as the patient),

I would just like to write to say how lovely the staff on the phone were this morning when I phoned to ask about appointment.

I was very anxious as I wasn’t sure what the appointment was for that I’ve been sent through the post as it only said, surgical department, I was confused.

The lady on the phone was so lovely and reassuring and explained to me that it was the breast care referral   She was very kind and put my mind at ease so I just wanted to thank the team and her for her excellent service.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 4 days ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 20/05/2025 at 09:23
Published on Care Opinion at 09:23

picture of Nicole McInally

Dear Aprilpb57

Thank you so much for taking the time to share your kind words. We truly appreciate hearing about your experience, and we’re delighted to know that our staff were able to provide the reassurance and clarity you needed.

We understand that receiving unexpected appointment details can be unsettling, and we’re so pleased that our staff member was able to ease your concerns and provide the information you needed with kindness and care.

We are so grateful for your comments.

Take Care

Nicole

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k