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Long term consistency, expertise and professionalism

Posted By earmarkcf47

"Long term consistency, expertise and professionalism"

About: New Stobhill Hospital / Skye House (Glasgow Adolescent Inpatient Unit)

(as a parent/guardian),

To whom it may concern,

We wish to bring to your attention our appreciation and gratitude for the care provided to our daughter by Kirstin.

Our daughter suffered from severe mental health issues for 4 years which resulted in a number of admissions as an inpatient to Sky House, Stobhill. Upon her discharge back home, she was provided with care and treatment from Kirstin.

Our daughter and our families experiences with the NHS can be best described as bumpy and in parts very frighting and distressing. Kirstin was able to provide expert, professional treatment which was vital to her recovery. The long term consistency, expertise and professionalism was key to her recovery and provided reassurance to our family during a very difficult time.

We feel that the work that Kirstin provided was key to our daughters recovery and wish to pass on gratitude not only from ourselves as parents but also all our family.

Since completing her treatment with Kirstin, she continues to go from strength to strength and has picked up where she left off and is presently completing her exams and learning to drive. She continues to speak very highly of the help that Kirstin provided her.

Please pass onto Kirstin our recognition and gratitude for her outstanding work.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC last month
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 26/05/2025 at 10:20
Published on Care Opinion at 10:20

picture of Kevin Torbet

Dear earmarkcf47

Thank you very much for taking the time to share your kind and thoughtful letter regarding the care your daughter received from Kirstin. We greatly appreciate your feedback and are truly heartened to hear about your daughter’s progress and recovery.

We understand that the journey through mental health challenges can be difficult and, at times, distressing for both patients and their families. It is encouraging to know that Kirstin’s expertise, professionalism, and consistent support played such a vital role in your daughter’s recovery and provided reassurance to your family during this challenging period.

Your recognition of Kirstin’s dedication and the positive impact she has made is deeply appreciated. We will ensure your kind words are passed on to her and the wider team at Sky House, Stobhill Hospital. Hearing stories of success and resilience motivates all our staff to continue delivering the highest quality care to our patients.

Please do not hesitate to reach out if you or your daughter need further support. We wish your daughter continued strength and success in all her future endeavours.

Kind regards

Kevin

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