"Awful consultation"

Last week I suddenly felt faint and dizzy late one evening. I didn't know what to do and because of my previous medical issues, I called NHS24 who then arranged an urgent appointment for me at Kings Cross hospital.

My husband brought me to the centre and I was seen by a junior nurse who checked all my measurements. Then I was seen by a nurse practitioner who asked me a few questions and said I probably had an infection somewhere. Didn't seem to know what to do and then said they would go an speak to a colleague. When they came back they sounded my chest. The staff member seemed to be totally out of their depth and said that they coudn't find anything wrong - that I should just wait and see my own GP the next day. 

I asked what tjey thought it could be, but couldn't get an answer. I asked for a second opinion from a GP as i know from the past there are GPs there too but was told they were all busy.

My husband and I left thoroughly disappointed and upset by the whole experience. I suffered all night and then saw a GP in the morning who in comparison was excellent and diagnosed me with a middle ear infection. The GP said it was quite obvious and severe and should have been picked up the night before - I explained that they didn't even check my ears!

I feel this is a complete waste of time if the out of hours service is only there to check you aren't at deaths door and then just send you back to another person. Was really disappointed at the state of the NHS provision at Kings Cross - and also the awful quality of care given.