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"Wonderful, caring, friendly department"

About: Glasgow Royal Infirmary / Assisted Conception Services

(as a service user),

I was running late for an appointment due to parking at the Royal infirmary and I phoned the department to say I would be running late.

The reception staff could not have been nicer. I was taken within 5 minutes of arriving and Briony the nurse could not have been nicer.

We arranged to do my bloods at the same time rather than me returning back to the department in 2 weeks time. I was nervous but both the doctor and briony were wonderful at calming me down and explaining the procedure step by step.

I was so grateful to both Briony and the doctor for their care, compassion and communication throughout the procedure. 

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Responses

Response from Nikki Harvey, Lead nurse -Gynaecology, Gynaecology, NHS Greater Glasgow and Clyde yesterday
Nikki Harvey
Lead nurse -Gynaecology, Gynaecology,
NHS Greater Glasgow and Clyde
Submitted on 16/05/2025 at 13:26
Published on Care Opinion at 13:26


picture of Nikki Harvey

Dear KimO,

Thank you so much for taking the time to share your kind words. We understand how stressful it can be when things don’t go to plan—especially with parking—and we’re so glad to hear that our team was able to make your visit a little easier.

Briony and the doctor will be truly touched to know that their care, compassion, and clear communication made such a difference for you. It's always our goal to create a calm, supportive environment, and it’s lovely to hear that you felt looked after throughout.

Wishing you all the very best.

Kind regards,

Nikki

Nikki Harvey Lead Nurse Gynaecology

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