Text size

Theme

Language

"Staff were friendly and kind, even though they never stopped"

About: Victoria Hospital / Admissions Unit 1 (Emergency Medical)

(as the patient),

I was admitted to au1 via out of hours late at night. When I arrived on the ward you could tell straight away that it was a very busy shift. Staff were pulling beds out of rooms to make space for people and to someone who doesn't work in healthcare, it looked stressful.

All the staff were friendly and kind,even though they never stopped. I was placed in a bay with 3 other men and some of them were moved overnight and new "neighbours " moved in. Even in the middle of the night, staff were so nice and couldn't do enough for you. 

The next morning I met my nurse for the day  SN Lauren who introduced herself and was always smiling and joking with patients and her colleagues who sadly ive forgotten most their names, but remember Stuart and Ellie. It was so nice and comforting to see staff happy at work and having a laugh with their patients and each other especially given how tough it is for the nhs just now. Lauren couldn't do enough for me and took the time to chat and listen which was nice and put me at ease. The staff in au1 from drs, nurses, auxiliaries and domestics what a great team, but I hope I never to see you in there again. 

I was moved to another ward that same day and discharged home the following day. Great care from NHS  Fife 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jamie Beveridge, Acting Senior Charge Nurse, Admissions Unit One, NHS Fife 2 months ago
Jamie Beveridge
Acting Senior Charge Nurse, Admissions Unit One,
NHS Fife
Submitted on 14/05/2025 at 15:13
Published on Care Opinion at 16:04


Good afternoon,

As the Senior Charge Nurse of Admissions Unit One I would like to thank you for posting this feedback. I am pleased to read your positive comments about how kind and friendly staff were. We are a very hardworking team in Admissions Unit One and try to enjoy each shift despite the many challenges we face - I am glad this brought comfort to you and it is very reassuring to myself. I will be sure to pass this feedback to all members of the team.

Thank you again

Jamie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k