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Exceptional level of care

Posted By Simone S

"Exceptional level of care"

About: University Hospital Monklands / Emergency Department

(as a parent/guardian),

The level of care given to my 2 year old daughter was exceptional in Monklands A&E. We arrived around 4am, the doctors and nurses were so caring and understanding.

I moved from Scotland to London over 10 years ago, and left in awe of the positive experience I had in comparison to A&E in London Hospitals. 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire last month
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 16/05/2025 at 18:02
Published on Care Opinion at 18:02

picture of Jennifer Montgomery

Dear Simone S,

Thank you for sharing your experience of University Hospital Monklands, Emergency Department.

I am sorry to hear that your daughter was unwell and had to attend our hospital. I am so glad that you were both very well looked after by the doctors and nursing staff who attended to her.

I will ensure your kind words are passed on to the whole team who I am sure will get a real boost in hearing your lovely feedback.

I hope your daughter is feeling much better now.

Best Wishes,

Jenni

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