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New appointment system worked

Story from nhs.uk

"New appointment system worked"

About: Lion Health

Went on line at about 9.30 yesterday and accessed the form for the new system and provided details of minor non urgent problem with my elbow . Within an hour , I had a response and the offer of a face to face appointment today at 11.00 with a doctor. I attended st the surgery and was seen exactly on time and the doctor was thorough, listened and advised on action and care. All in all a good experience.

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Responses

Response from Lion Health 5 months ago
Lion Health

Submitted on 17/05/2025 at 10:23
Published on nhs.uk at 10:23

Dear patient,

Thank you very much for taking the time to leave a positive review regarding our new appointment request system.

We ensure that all patient requests are responded to on the same day and that patients see the right clinician at the right time for any issue raised. We are glad in this instance that you were happy with the service offered.

Thank you again for your review.

Lion Health

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