Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Excellent care provided

Posted By Duffy421

"Excellent care provided"

About: Crosshouse Hospital / Day Surgery

(as a service user),

I went in for day surgery for a metal plate in my left arm.

I arrived for my appointment and from the minute I stepped into Crosshouse Day Patient Dept I was immediately looked after, greeted with a smile and felt reassured.  

I was initially looked after by Claire & Lynsey who treated me with dignity and respect.  Claire read my notes and realised I had a needle phobia so made sure I was given the relative treatment.

I received constant updates from each member of staff who dealt with me and each time was spoken to in a respective manner.

I was then looked after after my surgery by nurse Moffat who was extremely attentive and kind.

Everyone I dealt with that day are an absolute credit

To your hospital and I honestly thank each and every one of them  

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 2 weeks ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 20/05/2025 at 15:38
Published on Care Opinion at 15:38

picture of Pamela Gibson

Dear Duffy421

Thank you for taking the time and trouble to share this lovely feedback about the care provided within the Day Surgery Unit, University Hospital Crosshouse.

I am sorry to hear that you required an admission to our Day Surgery Unit to have an operation on your arm. It is however, great to know that our staff were able to put you at ease whilst you were under their care and that you received such reassuring, friendly and respectful care from them.

Our staff really appreciate receiving feedback from their patients and it will be my pleasure to share your kind comments with the wider Team in the Unit and with Claire, Lynsey and Nurse Moffat in particular. I know they will be delighted to receive this feedback and it will be really encouraging for them to know that you felt so well supported by them.

Please accept my best wishes for your ongoing recovery and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Fiona Brown, Senior Charge Nurse, Day Surgery Unit, University Hospital Crosshouse, NHS Ayrshire & Arran 2 weeks ago
Fiona Brown
Senior Charge Nurse, Day Surgery Unit, University Hospital Crosshouse,
NHS Ayrshire & Arran

Submitted on 20/05/2025 at 16:50
Published on Care Opinion at 16:50

Hi

Thank you so much for leaving such lovely feedback. I will ensure I pass this on to the whole team and the staff mentioned. I hope you are now recovering well at home, take care.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k