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Made an uncertain and anxious procedure comfortable

Posted By Sharon78

"Made an uncertain and anxious procedure comfortable"

About: The Ulster Hospital / Breast and Endocrine Outpatient Clinic

(as a service user),

A massive thank you to the 3 wonderful staff in the mammography department of the Breast Clinic. They carried out a biopsy and the staff made what was an uncertain and anxious procedure as comfortable as possible.

They were professional, talking me through each part of the procedure and providing reassurance in addition they were friendly and made me feel as comfortable as possible.

I can't thank them enough, they are a credit to the service 

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Responses

Response from Cathy Malone, Outpatients Manager, Ulster Hospital, South Eastern HSC Trust yesterday
Cathy Malone
Outpatients Manager, Ulster Hospital,
South Eastern HSC Trust

Submitted on 16/05/2025 at 11:35
Published on Care Opinion at 11:45

Hello Sharon78, thank you for taking the time to post such kind and positive feedback. I am pleased to hear that your experience with our mammography team was a good one. I will ensure the team hear about your kind words……Thank you

Regards

Catherine Malone Sister

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Jayne Hutchinson, Radiology Services Manager (Interim ), Radiology, South Eastern Health and Social Care Trust yesterday
Jayne Hutchinson
Radiology Services Manager (Interim ), Radiology,
South Eastern Health and Social Care Trust

Submitted on 16/05/2025 at 14:12
Published on Care Opinion at 14:13

Hello Sharon78, I have passed on your lovely feedback to the Mammography Team Lead for sharing with her staff. We are very proud of the work that the Mammography team within South Eastern Trust undertake and it is great to hear such positive feedback.

Its much appreciated.

Thanks

Jayne Hutchinson

Radiology Services Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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