"Awful Practice "

I am completely disgusted and shocked by the service I have received. I met with a DR who firstly, didn't have access to my medical history, which is worrying. I was bpd in January 23. This was not on her record, as she ''couldnt see that far back''. She then asked my why do I think I have BPD and not just depression, or even ADHD. I told her I have been thrown anti-depressants by so many doctors who do not have the capability to deal with BPD and one in particular I had in the evening made me so groggy the next day (i drive an hour to get to work). By the end of the appointment, she told me she would put the request in for my medication that day (this was Tuesday) and that my medication would be ready by Thursday. I rang, Thursday and they had not received the request. I rang Friday, they still have not received the request, I call the hub who says that the DR did not put the request in yet, but the receptionist would do it for me as she knew that this was quite urgent.

Come Monday, I get to the GP to pick up my medication who say that the DR has only requested 7 days' worth of medication...this is pointless!! I have BPD which is a lifelong condition, not just 7 days. I have then rang the hub to speak to the DR who said ''oh okay I will put you up to 50mg and request another 7 days'' I didn't ask for a higher dose, I asked for more than 7 days to help with my BPD moods. Today, I have then called the DR as the medication I was prescribed was evening medication which again, has made me so groggy today, and unable to get out of bed, and made it dangerous for me to drive to work. I have called the hub at 09:00AM and I was referred to staff, who when I asked for more than 7 days and a day time medication, spoke over me and gave me so much attitude and was very rude. She was deliberately trying to brush me off and get me off the phone saying things like ''well i cant help with that'' ''you'll just have to wait'' I then called her up on it and said why are you talking to me in that way, I am requesting a change in my medication which I am well within my rights to do. She then hung up on me. I then called back where I was faced with an even ruder member of staff whose name I did not get, she did the exact same she said '' i am not speaking to you about this the doctor will call you when they're ready '' and refused to let me speak and then hung up on me.

I am disgusted that as a mental health service; this is the kind of staff that you employ. Rude, entitled and clearly have no care or consideration for any patients. It has taken a lot for me to get help for my BPD and it is the hardest thing to live with, now that I am finally brave enough to come forward and ask for help I get met with horrible and rude staff at your vicinity who just wanted to get me off of the phone as quickly as possible. It's hard enough dealing with this illness let alone being brushed off and made to feel worthless for having it and requesting a change in medication.