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"Visit/Stay in A&E"

About: Altnagelvin Area Hospital / Emergency department Altnagelvin Area Hospital / GP Out of Hours (Phone First) Northern Ireland Ambulance Service / Emergency ambulance response

(as the patient),

I am a Healthcare worker myself but this was the first time since I became a Healthcare worker that I experienced A&E as a patient.

Yesterday morning I experienced 2 fainting episodes at home. I live alone so there was no one to help me. I rang the Phone First service for advice, and received a quick call back about what had happened. They then rang for an ambulance. The ambulance arrived quite quickly and the 3 attendants - Alan, Abby/Abigail, and Cathal (student) - were all very helpful, did some tests on me, made sure I was comfortable and after talking everything over, they made the decision to bring me to A&E.

From the time I arrived in the waiting room yesterday morning, until I left at lunchtime today, everyone I encountered - nurses, HCA's, doctors, and admin staff, were all very helpful and made sure I was ok.

I took the names of most of the staff I dealt with so that I could tell you - SN Ruben, SN Stephanie (possibly Stacy or both), SN Cara, SN Orlaith., SN Ahmed, Fiona (X-Ray technician), Dr Mun, Dr Amber, Dr Darrell, Dr Oduwouja (consultant, but not sure of her correct spelling). I may have missed a couple, apologies, but please accept my heartfelt thanks for looking after me over the last 24 hours.

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Responses

Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service last month
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service
Submitted on 16/05/2025 at 10:03
Published on Care Opinion at 10:03


picture of Neil Gillan

Good morning NHS worker,

I am grateful to you for taking the time to share your experiences of the Northern Ireland Ambulance Service. It was heartening to learn of the helpful approach displayed by Alan, Abby, and Cathal. As an organisation we are committed to consistently showing compassion, professionalism, and respect for the patients we care for. I hope you are feeling better.

Best wishes,

Neil

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