"really awful"

Carers from this agency sent here have no idea what safe care is about. They left their client for hours alone, having seizures. Many staff can not speak English fluently and have basic, if any, experience in care. Not suitable for those with complex care needs. Disrespectful to client called 'rude' for dropping a bowl while not being watched by proline carer. Another moved my settee in the same room as my son was having a seizure. Very poor and not recommended at all.