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"This service has provided an invaluable support"

About: Wishaw Locality Support Service / Integrated Rehabilitation Team

(as a relative),

A few months ago my elderly mum, who has dementia, suffered a hip break as a result of a fall.

This resulted in an extended hospital stay and discharge under the care of the HAT team who as part of mum’s care referred her onto the IRT for further physio.

She was placed under the care of Claire one of the physios from the Integrated Rehab Team. From the outset Claire has been an amazing support both to mum and myself as we worked together to maximise mum’s rehabilitation. Her guidance and advice has supported us to to know how to carry out activities safely.

She took time to understand what was important to mum and advised us appropriately on ways we could achieve this. Importantly, Claire as a person was at all times friendly, patient and very understanding and approachable . I felt relaxed about asking her anything with regards to this area of mum’s care.

This service has provided an invaluable support to mum and I and I can’t thank Claire and this service enough

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Responses

Response from Nicola Fleming, Team Leader, Integrated Rehab, North Lanarkshire Health & Social Care Partnership last week
Nicola Fleming
Team Leader, Integrated Rehab,
North Lanarkshire Health & Social Care Partnership
Submitted on 14/05/2025 at 17:02
Published on Care Opinion at 17:02


Thank you for your lovely feedback about the support that your mum received from both the Home Assessment Team and Wishaw Integrated Rehabilitation team, and specifically the support from Claire, one of our physiotherapists. Our teams strive to provide a responsive, individualised and high quality service, and I'm pleased that you found this to be the case in the care of your mum. I'm delighted that we were able to to assist not just your mum, but also support you in your mums rehabilitation journey. I will pass on your comments to Claire and the rest of the team. All feedback we receive is valued and helps shape the way we work - thank you for taking the time to share your experience with us.

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