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Exceptional Care

Posted By staggieinthehighlands2

"Exceptional Care"

About: Raigmore Hospital / General Surgery Raigmore Hospital / Trauma & orthopaedics

(as a service user),

Want to commend the amazing care I’ve received since being admitted for surgery. Was really nervous whilst waiting for surgery but the amazing Darren and his team looked after me exceptionally well in 3C, then taken to surgery, the whole team nurses and staff looked after me, and have to commend Dr Smith who was one of the most friendly anaesthetists and the theatre team I’ve ever had.

However the team in 4B is amazing! The nurses and staff are absolutely amazing. Charge nurse Sarah came around to introduce herself and I had a chat with her, Jim was great, and Leila is so caring and friendly, a brilliant  team of nurses, auxiliaries and other staff! 

Can’t thank Mr Coggins and all the doctors involved in my care enough! People are quick enough to put negative things but I want to come on and praise them all.

Thanks also to Mr Coggins secretary, Tineke! 

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance, NHS Highland 4 weeks ago
Sylvia Fraser
Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 22/05/2025 at 11:14
Published on Care Opinion at 11:14

picture of Sylvia Fraser

Dear staggieinthehighlands2

Thank you very much for your lovely post following your admission to Raigmore Hospital under the care of Orthopaedic and General Surgical services.

I am delighted to hear you have received such good care from everyone mentioned.

It is always a pleasure to receive such kind comments and to know that the staff at NHS Highland are appreciated both for their hard work and for their attitude towards patients.

I have forwarded your feedback to the relevant teams and and asked that managers share this with all the staff involved in your care.

We aim to provide a high standard of care and treatment to the community we serve, and I trust that should you have need of our services in the future your experience will be just as positive.

Thank you for taking the time to feedback your experience.

With kind regards

Sylvia

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