I was recently stood at the reception desk with no acknowledgement from the reception staff instead they continued to discuss a patient in front of me and finished their conversation before dealing with myself. Not even a “hold on il be right with you” they clocked eyes with me but did not acknowledge verbally. Reception team is the first port of call a patient should be receiving a warm welcome.
"Bad customer service "
About: Whitehill Surgery Whitehill Surgery Aylesbury HP19 8EN https://www.whitehillsurgery.nhs.uk/
Posted via nhs.uk
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