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"Doesn't encourage anyone to try again"

About: Queen Elizabeth University Hospital Glasgow / Gynaecology (Ward 49)

(as a service user),

I attended the QEUH gynae day ward for a medical miscarriage and although unfortunately the procedure was unsuccessful the nurses made the experience bearable with their attention and empathy. I was looked after by Karen and Lisa along with their student nurse Julia. Karen explained the process really well and checked on my progress. They were very attentive and responded to buzzers quickly.

When things weren't  progressing after my second dose they supported my through a painful speculum exam and they spoke to medical staff about my case and a further dose was issued. I didn't want to stay in hospital so I was allowed home and worsening advice was issued.

In retrospect I wish I had been offered stronger painkillers for going home although I don't think that was an option as there were no doctors on the day ward. I usually have a pretty decent pain threshold but the internal pain I experienced that night was almost unbearable and if it had continued at its peak for much longer we would have had to go back to A&E as paracetamol and ibuprofen didnt touch it. I also think stronger pain relief should be given prior to the speculum exam to take the edge off the pain. 

It's clear that the service is not adequately funded due to the waiting times associated with managing miscarriage. I'm 4 weeks since being informed of the miscarriage and have to go to work everyday stressing about when I'm going to pass the tissue. There is also risks for infection the longer this carries on. It's very disappointing that the excellent staff have to constantly apologise for the failings of the service due to lack of funding. This experience certainly doesn't encourage anyone to try again.

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Responses

Response from Nikki Harvey, Lead nurse -Gynaecology, Gynaecology, NHS Greater Glasgow and Clyde 3 weeks ago
Nikki Harvey
Lead nurse -Gynaecology, Gynaecology,
NHS Greater Glasgow and Clyde
Submitted on 15/05/2025 at 15:26
Published on Care Opinion at 15:26


picture of Nikki Harvey

Dear

Firstly, I am so sorry for your loss.

Secondly, thank you so much for taking the time to share your experience with us. I’m truly sorry that you had to endure such intense pain and uncertainty at an already distressing time. Although it’s heartening to hear that Karen, Lisa, and our student nurse Julia provided you with kindness, clear explanations, and quick responses. It’s clear we fell short in ensuring your comfort and peace of mind after you went home.

I’m very sorry you weren’t offered stronger pain relief and for the distress you experienced that night.

Please know we are committed to advocating for better resources in our gynaecology and early pregnancy services so that every patient can receive timely care.

We genuinely appreciate your recognition of our staff’s dedication even in difficult circumstances. We will share your comments with the team.

Your wellbeing does matter to our team - if you contact me on the e-mail below I can look into this further for you:

Nikki.Harvey@nhs.scot

If you need further support the below website has good advice:

www.miscarriageassociation.org.uk

I wish you and your family a gentle recovery.

Kind regards,

Nikki

Nikki Harvey Lead Nurse Gynaecology

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