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Excellent care throughout

Posted By Kayne57

"Excellent care throughout"

About: Altnagelvin Area Hospital / Emergency department General and specialist medicine / Ward 41 (AMU) Rapid Response Teams / Rapid response team Derry/ Londonderry

(as the patient),

I was breathless and feeling very poorly with pain when using the toilet so I went to my doctors. I was instantly sent to A&E were I was admitted and put on oxygen. Kate the A&E nurse was excellent in the care she showed me and I was put in a cubicle.

I was later admitted to ward 41, here the staff went above and beyond with the care I received. I was diagnosed with pneumonia and prostatitis. My night time nurse was Anna and she was brilliant and she was so attentive to me. My day time nurse was the best. Carat was an absolute excellent nurse her smile and laughter can help cure anyone. I was admitted at the start and discharged 3 days later to attend rapid response and even they were excellent at there job. 

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Responses

Response from Catherine Carson, Staff Nurse Rapid Response, PCOP, WHSCT last month
Catherine Carson
Staff Nurse Rapid Response, PCOP,
WHSCT

Submitted on 17/05/2025 at 15:20
Published on Care Opinion at 15:20

Hello, my name is Catherine Carson and I am Staff Nurse with the Rapid Response Team in Derry.

Thank you for taking the time to share your recent experience of the Healthcare system, I have fed back to the RR team and they really appreciate your kind words.

Our priority is to deliver a positive clinical experience for all patients. We feel that good communication is key in order to do this, so I am pleased to note that it is being achieved.

Wishing you continued good health in the future and thank you again.

Regards

Catherine C

Rapid Response

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Response from Sarah McCourt, Practice Educator, Acute Medicine, WHSCT last month
Sarah McCourt
Practice Educator, Acute Medicine,
WHSCT

Submitted on 19/05/2025 at 10:42
Published on Care Opinion at 10:44

Good Morning,

My name is Sarah and I am part of the senior nursing team in ward 41.

Thank you for your lovely feedback regarding your experience in ward 41. We strive to provide high quality person centred care and we try to ensure all our patients have a positive experience while in our care. I will share your feedback with the team and in particular Anna and Cara.

Wishing you all the best as you recover from your recent illness.

Kind regards

Sarah

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Response from Colleen Hamilton, Service Manager for Unscheduled Care, Emergency Department / AMU /ACU Altnagelvin Hospital, WHSCT last month
Colleen Hamilton
Service Manager for Unscheduled Care, Emergency Department / AMU /ACU Altnagelvin Hospital,
WHSCT

management duties

Submitted on 19/05/2025 at 13:34
Published on Care Opinion at 13:34

picture of Colleen Hamilton

Dear Kayne57

my name is Colleen Hamilton, Service Manager for Emergency Care, Altnagelvin. Thank you for taking the time to provide your feedback regarding your recent attendance to ED Altnagelvin.

Thank you for your kind words despite the current department pressure we aim to provide high standard of person centred care to all out patients. I will be very happy to share your feedback with staff Nurse Kate.

I hope you are now recovering well at home and again thank you for your very positive feedback.

Regards

Colleen Hamilton

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