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All services worked seamlessly together

Posted By chrissygboy

"All services worked seamlessly together"

About: Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital / Xrays & Scans General practices in Forth Valley Physiotherapy / MSK/OP Physiotherapy Queen Elizabeth University Hospital Glasgow / West of Scotland Major Trauma Ward (ward 1c) Scottish Air Ambulance Scottish Ambulance Service / Emergency Ambulance Stirling Care Village / Xrays & ultrasound University Hospital Wishaw / Trauma Assessment Unit

(as a service user),

Hello there,

This is a message to say thank you to all the kind people who helped us after our car accident

The emergency services worked seamlessly together treating us with kindness and dignity at all times. Members of the public helped me get to safety and stayed with me at the side of the road, others sat with my trapped partner and comforted her until the emergency services arrived. The Police, Fire service, Paramedics and Air Ambulance all attended the scene.

I was treated in Wishaw and my partner was air lifted to Queen Elizabeth, Glasgow. The staff at Wishaw helped me to visit my partner that evening. All of our medical care was clearly explained to us. My partner's operation was the day after the accident and both surgeries were performed at the same time. The trauma psychologist gave unexpected additional help.

We have used: Wishaw Trauma unit, Queen Elizabeth Glasgow Trauma unit Ward 1C, Airthrey Park Medical Centre, Bridge or Allan Health Centre, Forth Valley Accident and emergency, X-ray & outpatients Stirling X-ray

The police were very clear about the process, we were given a named officer to contact. They kept us well informed and checked up on my partner in hospital later on the night of the accident. I suffered peculiar after effects of concussion which must have made me hard work to talk to.

We are lucky to be alive. The outcomes could not have been so good if it weren't for all the excellent help we have had.

Thank you again!

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 5 days ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 16/05/2025 at 17:52
Published on Care Opinion at 17:52

picture of Jennifer Montgomery

Dear chrissygboy,

Thank you for sharing your experience of University Hospital Wishaw, Trauma Assessment Unit.

I am really sorry to hear about your car accident. This sounds like such a frightening time for you and your partner. I am so pleased to hear that the staff in Wishaw took such good care of you and ensured you could visit your partner at a different hospital.

I will ensure that your kind words are shared with the whole team, who I am sure will get a real boost in hearing it.

I hope you are both recovering well.

Best Wishes,

Jenni

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Response from Morag Busby, Lead Nurse, Orthopaedics (Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde 2 days ago
Morag Busby
Lead Nurse, Orthopaedics (Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde

Submitted on 19/05/2025 at 07:59
Published on Care Opinion at 07:59

Dear chrissygboy

Thank you for taking the time to get in contact to share your experience of care following your recent accident.

It's good to hear that all the emergency services worked well together and transferred you and your partner to the best locations to receive trauma care.

I will share your positive feedback with the Major Trauma team in ward 1C including the psychology team, they will be delighted to know you had a good experience in their care.

I hope you are recovering well.

Kind regards

Morag Busby, Lead Nurse for Major Trauma and Orthopaedics QEUH

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Response from Mark Hannan, Head of Corporate Affairs and Engagement, Scottish Ambulance Service 2 days ago
Mark Hannan
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 19/05/2025 at 17:26
Published on Care Opinion at 17:26

Hi chrissygboy,

Like my colleagues above, I just wanted to thank you for your very positive feedback about all of the emergency service staff who cared for you following your car accident.

It's great to hear that our staff all worked seamlessly together to ensure that you and your partner were well looked after.

That must have been an incredibly scary experience and I hope you are both doing ok now and recovering well.

We wish you all the very best,

Thanks again, it means a lot to our staff when patients reach out to say thank you.

Mark

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