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"Excellent service"

About: University Hospital Hairmyres / Cardiology

(as a service user),

I had an appointment to have an echocardiogram carried out at medical cardiology dept

I can only say how impressed I was from the initial welcome from Stuart who was extremely informative re my appointment and what to expect, we were then introduced to Paul who would carry out the echocardiogram, his very warm and friendly manner immediately put me at ease, he took time to explain the whole procedure and his findings, I was treated like royalty and the entire process was above and beyond. What a a tremendous team, thank you for making me so comfortable and relaxed during my time in your department. 

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Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 3 days ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 13/05/2025 at 21:43
Published on Care Opinion at 21:43


picture of Lise Axford

Dear scorecardmw74

Thank you for taking the time to feedback on the care you received when attending the cardiology department. Stuart and Paul will be delighted to read your comments regarding how information was shared, that you were put at ease and that you felt the whole team was tremendous.

The team are working hard to ensure each person is welcomed and supported in their appointment and use all feedback as learning and reflection.

Thank you again

Kind regards

Lise

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