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I haven’t managed to laugh more at an appointment

Posted By analA

"I haven’t managed to laugh more at an appointment"

About: Adult Health Services / Sexual Health

(as the patient),

I just want to leave a quick review on how fab my nurse was! I was recently in Cumbernauld Central sexual health clinic for my under 21s walk in clinic and my nurse was Alex.

She made my whole experience so incredibly comfortable and I haven’t managed to laugh more at an appointment! She was so lovely and nurturing and really gave the clinic a great name. Thank you to Alex for making it such a wonderful experience despite having to go through an uncomfortable procedure. Lovely lady.

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Responses

Response from Karen Stewart, Team Leader, North Lanarkshire Health & Social Care Partnership 2 months ago
Karen Stewart
Team Leader,
North Lanarkshire Health & Social Care Partnership

Submitted on 15/05/2025 at 12:28
Published on Care Opinion at 12:28

Thank you for taking the time to write such a lovely review.

I am so glad Alex was able to make your visit to our service as comfortable as possible. It is a privilege to have Alex in our team, she is a very experienced nurse and as you said 'nurturing'. I have passed your comments on and again Thank you for taking time and also making my day

Karen Stewart

Sexual Health team leader

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Response from Richard Wells-Holland, Senior Nurse, NHSCP Adult Services, NHS LANARKSHIRE 2 months ago
Richard Wells-Holland
Senior Nurse, NHSCP Adult Services,
NHS LANARKSHIRE

Senior Nurse

Submitted on 15/05/2025 at 13:13
Published on Care Opinion at 13:46

picture of Richard Wells-Holland

Hello,

Thank you so much for your positive feedback regarding the Sexual Health Services and the care and attention you received. It is great to hear such great positive feedback for Alex.

I am so glad she was able to put you at ease and even make you laugh especially in an appointment.

It is feedback like yours that makes Alex and the teams job so worthwhile.

Alex and the rest of the team are extremely passionate about delivering high levels of patient centered care, so this feedback will make them all so proud.

I will make sure this feedback is shared with Alex and widely with the team.

Again, thank you for your lovely compliments.

Keep smiling,

Richard Wells-Holland

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