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Amazing and very quick

Posted By Gdawg

"Amazing and very quick"

About: Adult Health & Support Services / Primary Care Out of Hours NHS 24 / NHS 24 (111 service)

(as the patient),

Amazing. Very quick, had tonsillitis and it needs treated quickly before becoming hospitalised. I called 111, had an app within 3 hours. Came down, amazing staff, was out within 20 mins fully checked and antibiotics. 

Been here a few times over the years and they have been great every single time.

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Responses

Response from Stephanie W, Patient Experience Officer, Nursing and Care, NHS 24 2 days ago
Stephanie W
Patient Experience Officer, Nursing and Care,
NHS 24

Manages patient feedback

Submitted on 15/05/2025 at 16:28
Published on Care Opinion at 16:28

picture of Stephanie W

Dear Gdawg,

Thank you for sharing your story on Care Opinion.

I note there are a few services tagged to your story, I reply on behalf of NHS 24.

I was sorry to learn you had cause to contact 111 due to your tonsillitis and hope you are now recovering well.

I am delighted that NHS 24 played a part in your positive patient journey and arranged your onward care.

If you wish to share some further information with me, including your Care Opinion username, I can locate the NHS 24 staff you spoke with and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for your kind words.

Best wishes,

Stephanie

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Response from Pamela Buddy, Service Manager, South Lanarkshire Health & Social Care Partnership 2 days ago
Pamela Buddy
Service Manager,
South Lanarkshire Health & Social Care Partnership

Submitted on 15/05/2025 at 17:10
Published on Care Opinion at 17:10

picture of Pamela Buddy

Dear Gdawq.

Thank you so much for taking the time to post about your positive experience when you were suffering with tonsillitis and had to attend the Primary care, Out of Hours service, Douglas street, Hamilton.

The team will be delighted to hear that the care given to you you received was gratefully received.

I hope you are recovering well.

Take care, Pamela.

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