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"Overall excellent communication by all"

About: Victoria Hospital / Urology

(as a service user),

I attended the Queen Margaret Hospital, Dunfermline, this recently for a prostate biopsy, in the urology dept. The care I received was second to none. From the time I attended the reception, the staff were cheerful and friendly.

Jasmin carried out my observations and made me feel important. The Dr, Stephanie, was very caring and explained all of my test results to date. She detailed my procedure and didn’t leave until she had answered all my questions thoroughly. The biopsy was carried out professionally and systematically.

I need to mention Wendy who did her best to take my mind of the procedure. After the procedure Jackie was very kind after I had returned to the ward for recovery. Overall excellent communication by all and a very caring atmosphere created by the thoroughly professional staff. Thank you. 

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Responses

Response from Jacqueline Stecka, Senior Charge Nurse, Urology DTC, NHS Fife 2 months ago
Jacqueline Stecka
Senior Charge Nurse, Urology DTC,
NHS Fife
Submitted on 15/05/2025 at 14:42
Published on Care Opinion at 14:42


Dear EliMuir

Thank you for providing your lovely feedback to care opinion, we really appreciate you taking the time to do so.

I am delighted to hear that the care you received was second to none and that all of the staff provided care which was informative, professional and kind.

We are grateful for your feedback and humbled to read your comments.

I wish you well with your recovery and subsequent results.

Jackie

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