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still waiting to be called

Posted By Dazza65

"still waiting to be called"

About: The Ulster Hospital / Minor Injury Unit

(as a service user),

I attended minor injuries at the Ulster Hospital with a leg wound that wouldn't heal.  This was on a Monday afternoon just before 2pm.  All seemed to be going well when I was triaged at 2.30pm.  There was a decision to run some blood tests to check for infection and 4 hours later I am still waiting to be called.  This is back to the same problem attending A&E with a minor complaint.  Where are we now supposed to go to get any reasonable turn around time?  I'm feeling disappointed, I thought this was set up to avoid excruciating waits for minor treatments.

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Responses

Response from Jennifer Nicholson, Lead Nurse - Emergency Care, Emergency Medicine - A&E, South Eastern Health and Social Care Trust 2 weeks ago
Jennifer Nicholson
Lead Nurse - Emergency Care, Emergency Medicine - A&E,
South Eastern Health and Social Care Trust

Submitted on 21/05/2025 at 11:30
Published on Care Opinion at 11:30

Hi Dazza65

Thank you for telling us of your experience while attending Minor Injuries. I am sorry you had to wait to be seen longer than you would have liked. All of our services have demand beyond our capacity and that demand is continually increasing; it is the same picture regionally throughout the NHS.

The minor injuries service was set up using ED staff so no additional staff with an aim to stream the patient groups to staff with appropriate training to assess and treat patients with minor injuries in a separate area.

I hope you were seen and your wound is now healing satisfactory.

Kind regards

Jenny

Lead Nurse Unscheduled care

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