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"Dismissal of symptoms"

About: Warrington Hospital

I was admitted to the Same Day Emergency Care Centre SDEC on the 9/05/25 for symptoms suggesting gastroenteritis, including dehydration and extreme pain. After having bloods done 4 hours before, the doctor reviewed my case (a man) was extremely rude. Upon entering the examination room I was emptying my pockets (phone and keys) before I could sit down; whilst doing so he says 'can't you just sit down'. After sitting down he says 'tell me then'. He palpated my stomach and after me stating every area he touched hurt, he pressed harder and asked which bit is worse, I was wincing and crying. When I sat back down he said he wasn't 'bothered' about my stomach. He rolled his eyes on several occasions when I answered his questions. He noted I had an ultrasound a month ago which showed nothing, I said yes because my symptoms are a week old not a month and are gastro symptoms not reproductive. He rolled his eyes and said 'I said you've had one, it showed nothing'. He then blamed my symptoms on endometriosis (which I do not have diagnosed) and when I said it wasn't endo and this is a gastrointestinal issue he responded 'well we learn'. He didn't mention my results from my bloods and wanted to get me out as quick as he could. No eye contact, just eye rolls.

The doctor spoke to the day after on 10/05/25 (also a man) was helpful as he explained that my bloods from the previous day did show that I have an infection somewhere and explained that I had a bad case of gastroenteritis (what I expected) however he did ask if I had anxiety and said that it was stress that was causing the infection. I am not stressed. When I said that he then asked when my last period was as this 'could be the cause'. I said I haven't had a period since January as I'm trialing a different pill. He stopped asking me those questions and asked if I wanted to go home with painkillers and sent me on my way

I still don't have any answers as to what the initial infection is nor any treatment for it whether it is bacterial or parasitic. As someone that works in a veterinary hospital and has contact with numerous immunocomprimised animals with diagnosed and potential zoonotic diseases, I'm just hoping it isn't something I have caught from them

I mentioned my job at a veterinary hospital to the second doctor and he kept asking if I worked on the '111 desk' so obviously couldn't understand me

I apologise for the lengthy review

I would like the doctors to understand that every female that asks for help should NOT be spoken to like that and have their symptoms dismissed in such a way.

The HAs, porters and nurses were all lovely on both days. They are truly the backbone. It is such a shame the doctors acted in that manner

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Responses

Response from Warrington Hospital last month
Warrington Hospital
Submitted on 12/05/2025 at 15:51
Published on nhs.uk at 15:51


Hello,

Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience during your recent visit to the Same Day Emergency Care Unit. We understand how important it is to feel listened to and supported during your care.

Your feedback is important to us, and we would encourage you to reach out to our PALS (Patient Advice and Liaison Service) team on 01925 275512 or via email at whh.pals@nhs.net, so they can assist you further.

Best wishes,

The Communications and Engagement Team

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