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"Stands out with exceptional service"

About: North Devon District Hospital / Radiology (X-ray)

(as the patient),

I visited for the mobile MRI scan and was greeted by the lovely Sean, he was so friendly and welcoming. I spoke about the xray I had booked the next day too, he then said he could try to get that sorted for me here at Barnstaple, saving me going somewhere else the next day, so whilst in the MRI he arranged it all and even escorted me to the xray department so I didn't get lost which would have been likely. He really went above and beyond and stands out with exceptional service, he really should be commended and I hope you will do so. :)

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Response from Gill Kite, Superintendent Radiographer/Radiology Governance Lead (Northern Services), Radiology, North Devon District Hospital (Northern Services), Royal Devon University Healthcare NHS Foundation Trust yesterday
Gill Kite
Superintendent Radiographer/Radiology Governance Lead (Northern Services), Radiology, North Devon District Hospital (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

I am a Diagnostic Radiographer with many years experience of working, and imaging patients, in all areas of the Radiology department. I am also responsible for the governance in Radiology and so make sure that we are compliant with the many ionising radiation regulations that dictate what we can and can't do in radiology, keep the patients and staff safe and ensure we are practicing safely. I also deal with our policies and procedures and oversee compliments, complaints and quality.

Submitted on 15/05/2025 at 10:45
Published on Care Opinion at 10:45


picture of Gill Kite

Dear Kels78,

Thank you for taking the time to leave positive feedback following your appointment on the mobile MRI scanner. I'm so glad that you were able to have your x-rays afterwards, to save you another journey the next day, and had such a positive experience of our service and staff.

I will pass your kind feedback onto both Shaun and his Manager who will both be delighted with your feedback.

Kind regards

Gill

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