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Did not convey a professional manner

Posted By Disheartened24

"Did not convey a professional manner"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency

(as a relative),

Mum had a recent fall and was admitted to the QEUH A&E department.

Long waits and I felt the staff we saw were uncaring, especially from a senior staff member. This particular person was abrupt, had no compassion and did not convey a professional manner. Also overheard this staff member talk about other patients in a negative way in the A&E department. 

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Responses

Response from Collette Kilpatrick, Clinical Service Manager, Emergency care and Acute Receiving - Queen Elizabeth University Hospital, NHS Greater Glasgow and Clyde 3 weeks ago
Collette Kilpatrick
Clinical Service Manager, Emergency care and Acute Receiving - Queen Elizabeth University Hospital,
NHS Greater Glasgow and Clyde

Submitted on 26/05/2025 at 08:52
Published on Care Opinion at 08:52

Thank you for sharing your experience regarding your mum’s recent visit to the Queen Elizabeth University Hospital’s A&E department. I am sorry to hear about the long wait times and the concerns you had about the level of care provided.

We aim to ensure that every patient and their family receive compassionate and professional care, and I regret that this was not your experience.

Please be assured that we will review this matter and use your feedback to improve the quality of care and professionalism within our department.

If you would like to discuss this further then please reach out to me on: 0141 452 2358

Kind Regards

Collette

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Response from Karen Hughes, Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde 2 weeks ago
Karen Hughes
Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde

Senior charge nurse & emergency nurse practitioner within the ED & Miu of the Queen Elizabeth University Hospital

Submitted on 28/05/2025 at 09:04
Published on Care Opinion at 09:04

picture of Karen Hughes

Dear Disheartened24,

Thank you for taking the time to submit a care opinion, I am sorry to read about the issues that you have raised, and I would like to apologise for this, as this experience is not what we aim to provide for patients in our care. Feedback is vital to help us learn and improve, if you would like to email me direct to - karen.hughes@ggc.scot.nhs.uk, with your name and date of attendance, I will look in to this further, as Care Opinion doesn't share personal details.

with kind regards,

Karen

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