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Out of hours dental appointment

Posted By Reece201x2

"Out of hours dental appointment"

About: NHS 24 / NHS 24 (111 service) NHS Grampian / GDENS (Grampian Emergency Dental Service)

(as the patient),

Following surgical wisdom tooth extractions I developed an infection and dry socket, I was seen by the out of hours GDens in Aberdeen. All 111 and dental practice staff were lovely and very helpful, I was given an appointment the next morning, treated and given antibiotics and after care instructions. 

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Responses

Response from Lisa Convery, Dental Nurse Team Manager, GDens, NHS Grampian 5 days ago
Lisa Convery
Dental Nurse Team Manager, GDens,
NHS Grampian

Submitted on 14/05/2025 at 14:50
Published on Care Opinion at 14:50

Hello Reece201x2,

Thank you for taking the time to provide feedback. I’m responding on behalf of Gdens.

It sounds like you had a smooth process from calling NHS24 to being seen at your appointment with us at Gdens. Experiencing a dry socket must have been very painful for you. Hopefully, with the antibiotics, you are now free of pain.

Take care,

Lisa

Dental Nurse Team Manager - Unscheduled Dental Care

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Response from Stephanie W, Patient Experience Officer, Nursing and Care, NHS 24 4 days ago
Stephanie W
Patient Experience Officer, Nursing and Care,
NHS 24

Manages patient feedback

Submitted on 15/05/2025 at 16:33
Published on Care Opinion at 16:33

picture of Stephanie W

Dear Reece201x2,

Thank you for sharing your story on Care Opinion.

I note there are a few services tagged to your story, I reply on behalf of NHS 24.

I was sorry to learn you had cause to contact 111 due to your dental issues and I hope you are now feeling much better after treatment.

It is great to hear that all of the staff you interacted with were so lovely and helpful!

If you wish to share some further information with me, including your Care Opinion username, I can locate the NHS 24 staff you spoke with and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for your kind words.

Best wishes,

Stephanie

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