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"My mental health deteriorated on an admission"

About: University Hospital Monklands / Urology (Ward 6)

(as a service user),

During an admission at Monklands Hospital  for my pancreas I was  admitted to Ward 6 and was under there care for about a week and whilst I was in I was starting to struggle mentally it was beating my physical health and i just couldn't tell anyone as I was scared.

A nurse called Sophie was looking after me and came into my room for medication and I was not in a good place, in fact I wanted to discharge myself and well, end my life and stop all the pain and stop wasting peoples time.

Sophie had a chat with me and made me feel comfortable and safe to open up and tell the nurse how I was feeling and I was given the reassurance that there was help available and that I was ill so I needed help on top of that the help that was available.

Sophie then done the necessary steps and the next day psychiatric help came to see me. I was put on new medication and also waiting to see a specialist.

Sophie went out her way  to make sure I felt safe and stable also I came in for a different admission after this and Sophie was in for a course and popped in too see how I was doing, this blew me away as Sophie had saved my life I just wanted to give in and I can only be eternally grateful for the care that I received over and beyond. Sophie really did save my life.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire last month
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 16/05/2025 at 17:39
Published on Care Opinion at 17:39


picture of Jennifer Montgomery

Dear antis,

Thank you for sharing your experience of University Hospital Monklands, Urology.

I am sorry to hear that you were unwell and during your stay your mental health took a turn for the worse. I am so pleased to hear that Sophie took the time to speak to you and reassure you and ensure that you were safe. This is a heart-warming example of the care our dedicated teams are delivering every day.

I will ensure that your kind words are shared with Sophie and the whole team, who I am sure will get a real boost in hearing it.

I hope you are feeling much better now, both physically and mentally.

Best Wishes,

Jenni

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