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"My mental health deteriorated on an admission"

About: University Hospital Monklands / Urology (Ward 6)

(as a service user),

During an admission at Monklands Hospital  for my pancreas I was  admitted to Ward 6 and was under there care for about a week and whilst I was in I was starting to struggle mentally it was beating my physical health and i just couldn't tell anyone as I was scared.

A nurse called Sophie was looking after me and came into my room for medication and I was not in a good place, in fact I wanted to discharge myself and well, end my life and stop all the pain and stop wasting peoples time.

Sophie had a chat with me and made me feel comfortable and safe to open up and tell the nurse how I was feeling and I was given the reassurance that there was help available and that I was ill so I needed help on top of that the help that was available.

Sophie then done the necessary steps and the next day psychiatric help came to see me. I was put on new medication and also waiting to see a specialist.

Sophie went out her way  to make sure I felt safe and stable also I came in for a different admission after this and Sophie was in for a course and popped in too see how I was doing, this blew me away as Sophie had saved my life I just wanted to give in and I can only be eternally grateful for the care that I received over and beyond. Sophie really did save my life.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 6 days ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 16/05/2025 at 17:39
Published on Care Opinion at 17:39


picture of Jennifer Montgomery

Dear antis,

Thank you for sharing your experience of University Hospital Monklands, Urology.

I am sorry to hear that you were unwell and during your stay your mental health took a turn for the worse. I am so pleased to hear that Sophie took the time to speak to you and reassure you and ensure that you were safe. This is a heart-warming example of the care our dedicated teams are delivering every day.

I will ensure that your kind words are shared with Sophie and the whole team, who I am sure will get a real boost in hearing it.

I hope you are feeling much better now, both physically and mentally.

Best Wishes,

Jenni

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