"Grateful "

Dear Nicola,

Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us.

Your feedback about your recent contact with the practice helps us understand what we are doing right and where we can make improvements.

We are delighted to hear of your positive experience with the practice and how you have found our Pharmacy Team to be helpful during what has been a difficult time for you and would like to offer our sincere condolences. Please do contact the practice back if there is anything we can do to help and support you further.

We are also pleased to read that you feel that Ria, went above and beyond and ensured not only was your medication sorted, but you also felt listened to, helped you made a plan you felt comfortable with and supported in your next steps. Please feel assured your feedback will be shared across our teams.

These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services.

Once again, thank you for contacting us and being part of our practice.

Yours sincerely,

Gareth Evans

Operations Manager