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Given wrong directions

Posted By Mia3829

"Given wrong directions"

About: University Hospital Wishaw

(as a relative),

Immersive Reader

Was given the wrong place to go in the hospital for dental emergency. Was lost. Don’t mind, but would’ve been good to get the right directions though

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire last month
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 16/05/2025 at 18:34
Published on Care Opinion at 18:34

Immersive Reader
picture of Jennifer Montgomery

Dear Mia3829,

Thank you for sharing your experience at University Hospital Wishaw.

I am sorry to hear that you got lost when attending for a dental emergency. I can only imagine how frustrating it must have been for you to have been given the wrong directions during an already stressful time.

I will pass on your feedback to ensure that staff provide the correct directions when advising patients for appointments.

I hope you are feeling better.

Best Wishes,

Jenni

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