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Unfortunate that some of the appointments were cancelled

Posted By Redbadge

"Unfortunate that some of the appointments were cancelled"

About: Talking Therapies Rotherham

(as a service user),

The initial sessions were extremely useful and gave me the support strategies to help me get back to work and in a healthier mental situation. Managing anxiety and stress and understanding the triggers were very useful.

It was unfortunate that some of the appointments were cancelled by the service due to the unavailability of the counsellor. In the end, I cut the programme short as I felt no further benefit would be felt from continuing.

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Responses

Response from Faye Braich, Clinical Lead & Cognitive-Behavioural Psychotherapist, North Lincolnshire Adult Mental Health and Talking Therapies Care Group, ROTHERHAM DONCASTER AND SOUTH HUMBER NHS FOUNDATION TRUST last week
Faye Braich
Clinical Lead & Cognitive-Behavioural Psychotherapist, North Lincolnshire Adult Mental Health and Talking Therapies Care Group,
ROTHERHAM DONCASTER AND SOUTH HUMBER NHS FOUNDATION TRUST

Submitted on 14/05/2025 at 13:49
Published on Care Opinion at 13:49

Hello Redbadge,

Thanks for your time in sharing this feedback with us, and for letting us know what was helpful and not so helpful about your care with the service. I'm really glad that the initial sessions you had were useful, and that you received strategies to help you get back to work in healthier frame of mind.

I'm really sorry though, to read that we cancelled some of your appointments: although this can't always be helped (e.g. if a staff member becomes unwell), I know that it can be disruptive to your treatment, not to mention disappointing when you've planned to attend and continue with your care. I'm not sure what happened to lead to the cancellations, but if you'd like to consider whether you can continue with treatment I'd appreciate the opportunity to look into this? I can try and find out what happened, and if it's still appropriate we may be able to enable you to carry on with therapy if you wished to.

If this would be helpful, please give us a call, give admin your details and tell them Faye has asked you to get in touch. They will pass a message onto me. Once I have your details I will be able to look into things and arrange a time to call you to discuss next steps.

Thanks again for sharing this, I'm sorry we weren't able to offer the regular sessions we try to due to cancellations. I hope to hear from you if you feel it would helpful to consider carrying on. Wishing you all the best.

Kindest regards,

Faye

Clinical Lead

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