"Rubbish Communication "

About: East Surrey Hospital East Surrey Hospital Redhill RH1 5RH

Posted via nhs.uk 2 weeks ago

Waited all Day for a call from Haematology,and no one called or messaged me I took a Day off from work so as to be sure I was available to take the call Not Happy with the Poor Service.

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haematology

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Hannah Doherty

Patient Experience Facilitator, Patient Safety,

Surre

Submitted on 13/05/2025 at 14:38

Published on Care Opinion at 14:38

Good afternoon,
I am very sorry to read that you didn't receive a call from our Haematology department, especially since you had taken a day off work as well. If you still have not heard from this department, I would suggest you get in touch with our Patient and Advice Liaison Service (PALS) who can contact the department directly on your behalf.
Their email address is: sash.pals@nhs.net.
Thank you for taking the time to tell us about your experience and I hope we can rectify this matter with you within our PALS team.

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