"Bad and wrong record keeping"

My partner was admitted with kidney failure, she was admitted to ward 9. She had heart and lung failure, she had to be revived and placed on oxygen. Approx week later transferred to ward 17. 2 weeks later she was discharged and sent home.

The discharge note stated she was admitted with osteoarthritis and follow up was arthritis clinic no mention of kidneys or heart, also the medication list was inaccurate.

The danger here is this is what the GP bases future treatment on. Rang the hospital and spoke to ward 17 who informed me they hadn't been told on transfer note from ward 9 she had had a heart attack.

On complaining was informed lessons have been learnt. This is the same thing they told 3 times before and also told another family member when they complained.

On talking to a staff member off the record was told it is hospital policy not to admit any mistakes as this may invalidate insurance.

The hospital needs to put in place a policy of better record keeping, a policy of accepting responsibility at an early stage which might prevent litigation, a policy of allowing staff to make anonymous suggestions and allowing mistakes to be discussed preventing mistakes