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"Tooth extraction"

About: North Devon District Hospital / Oral & Maxillofacial Surgery

(as the patient),

A cracked tooth needed removing, being needle phobic and heart condition I was referred to North Devon District Hospital and had an initial consultation where the staff did their utmost to reassure me and I agreed to have needle anaesthesia or at least aim for it.

A couple of months later said appointment came through and I nervously sat in the chair, everything was explained with time allowed for processing and in a calm manner, music chosen and procedure began on one extremely anxious person, needle phobia is horrible and has been for my adult life but with kindness and patience Alex the clinician and Frankie and Sammy nursing staff dealt with the task and the patient brilliantly making an ordeal much more manageable.

Thank you to you all.

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Responses

Response from Samantha Ellaway, Dental Nurse, Maxillofacial & Orthodontics (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 5 days ago
Samantha Ellaway
Dental Nurse, Maxillofacial & Orthodontics (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Maxillofacial and Orthodontics nurse

Submitted on 14/05/2025 at 16:15
Published on Care Opinion at 16:15


picture of Samantha Ellaway

Dear Gbfive,

Thank you so much for taking the time to share your experience. We really appreciate your kind words and are so pleased to hear that your visit to the Maxillofacial department was made more manageable by our support.

We understand how challenging it can be to face a procedure when dealing with needle phobia, especially alongside other health concerns. It’s wonderful to know myself, Alex and Frankee were able to help you feel more comfortable and reassured throughout the appointment.

Your feedback means a great deal to us, this reminds us why we do what we do.

Wishing you all the best in your recovery, and thank you again for your thoughtful message.

Warm regards

Sammy

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